DoorDash is the only company that manages its own logistics while partnering with merchants, allowing for efficient consumer deliveries.

DoorDash founders initially handled all deliveries themselves to ensure customer satisfaction and build relationships with users and restaurants.

In 2016, 2017, and 2018, I struggled to raise capital despite positive internal metrics, which made it one of the most difficult periods for DoorDash.

DoorDash enables every restaurant to deliver food to customers in under 45 minutes, managing logistics and providing drivers for the service.

During the pandemic, we faced significant challenges, but we emerged stronger. We learned to focus on efficiency and maintain a startup mentality, which helped us navigate the crisis successfully.

After a challenging incident where demand surged unexpectedly, we decided to refund all customers, which significantly impacted our finances but reinforced our commitment to customer satisfaction.

During the early days, we ran experiments to confirm that consumers would pay for DoorDash's service, which gave us confidence in our business model despite initial doubts from investors.

Companies like DoorDash understood the concepts of 'default alive' and 'burn rate,' which allowed them to manage their finances effectively even in challenging times.

In March 2022, we faced a significant challenge when capital markets fell, and we had to create as much efficiency as possible to survive against competitors with much more cash.