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Y Combinator Cast

03/03/23

@ Y Combinator

When Stripe overcharged my customers, Patrick, the founder, personally reached out to apologize and resolve the issue, which made me appreciate Stripe even more despite the mistake.

Video

How To Earn Customers For Life

@ Y Combinator

How To Earn Customers For Life

03/03/23

Related Takeaways

Y Combinator Cast

05/31/24

@ Y Combinator

The founders of Stripe worked directly with their customers to implement their API, which created strong connections and allowed them to learn about customer needs and pain points effectively.

Jessica Livingston

10/25/13

@ Y Combinator

The founders of Stripe, Patrick and John Collison, started as young programmers without knowledge of banking deals, yet they succeeded in payment processing.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

At Stripe, we prioritize a cultural focus on making the product great and enhancing the customer experience.

Katie Dill

10/16/24

@ Y Combinator

The pride that the Stripe team takes in their work is evident, and it sets a high standard for product quality that all founders should aspire to achieve.

Katie Dill

10/16/24

@ Y Combinator

The founders of successful companies like Airbnb and Stripe paid close attention to every detail of the user experience, which helped instill confidence in users.

Y Combinator Cast

04/07/17

@ Y Combinator

As Stripe has grown, we've placed a large emphasis on internal transparency, which has proven valuable for aligning everyone with the company's mission and ensuring access to information.

Y Combinator Cast

11/27/24

@ Y Combinator

Stripe's early team engaged directly with customers, helping them implement the product, which provided invaluable feedback and ensured user satisfaction.

Claire Hughes Johnson

03/05/23

@ Lenny's Podcast

Articulating the reasons behind Stripe's investments in certain tools and features is crucial for understanding their user experience and mission.

Patrick Collison

11/05/15

@ Greylock

The founding story of Stripe isn't dramatic; my brother John and I started building iPhone apps together while in school, which helped us pay our college tuition.