The U.S. Digital Service focuses on bridging gaps between different government departments to improve service delivery and user experience.

The U.S. Digital Service was created in response to the failures of healthcare.gov, aiming to bring best practices from the tech industry into government. It operates like a SWAT team, stepping in to help when government systems go down, such as databases that are not functioning properly.

We have a diverse team at the U.S. Digital Service, including engineers, designers, product managers, and procurement experts, all working together to improve government services.

The hiring process at the U.S. Digital Service is streamlined, with a focus on technical skills and emotional intelligence, ensuring we hire people who can contribute positively to our mission.

After 17 years at Google, I joined the U.S. Digital Service to apply my tech skills in government and help improve public services.

We conduct discovery sprints to identify the real problems in government systems, which can lead to months or even years of engagement to improve services like immigration and veterans' benefits.

In government service, the focus should be on improving user interactions to regain trust in government, as two-thirds of trust is driven by these interactions.

Many in government have been waiting for innovative companies to deliver better technology, as they have experienced the limitations of outdated systems in their service.

High-performing startups should adopt human-centered design principles, as the government has made strides in this area that can benefit the private sector.