We developed practices and models based on principles, and we periodically examine them to ensure they align with our underlying principles, which drives improvement and growth.

I spent a lot of time thinking about conflicts of principle, where things were not fitting together properly, and concluded that sometimes you have to change things or break the mold a little bit.

It's crucial to step back and evaluate whether I'm working on the right things and if my efforts are aligned with my goals.

When brainstorming new business ideas, I look for conceptual gaps in the market and consider how new technologies or incentives could fill those gaps.

If I hadn't made the effort to bridge the gap to where people were at the time and deliver incrementally, we wouldn't have the principles we have today at the company.

Defaults are powerful; I try to keep certain principles top of mind to guide me when I'm confused or doubtful.

I think it's important to remain open to the idea that there might be better ways to approach things, even if you've found success with a particular method.

It's important to continuously ask ourselves if we're lying to ourselves and to dig deeper into the questions we ask, rather than assuming our initial inquiries are complete.

It's essential to find a path to implement new ideas, not just identify gaps, especially in industries like healthcare where existing practices may be profitable but inefficient.