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DC

Dalton Caldwell

04/18/24

@ Lenny's Podcast

The 'Collinson install' tactic involves visiting customers to help them implement your product, ensuring they follow through after saying yes.

Video

LP

Lessons from 1,000+ YC startups: Resilience, tar pit ideas, pivoting, more | Dalton Caldwell (YC)

@ Lenny's Podcast

Lessons from 1,000+ YC startups: Resilience, tar pit ideas, pivoting, more | Dalton Caldwell (YC)

04/18/24

Related Takeaways

DC

Dalton Caldwell

04/18/24

@ Lenny's Podcast

Even when a customer says yes to buying your product, you must ensure they implement it; otherwise, they will churn.

BB

Ben Brook

04/19/25

@ EO

Engaging early customers in a consultative manner can help refine your product and ensure alignment with their needs.

MK

Mike Krieger

06/05/25

@ Lenny's Podcast

Using Claude as a product strategy partner involves specific prompting techniques that enhance collaboration and creativity.

ZS

Zack Scriven Media Cast

06/13/21

@ Zack Scriven Media

Transitional calls to action, like offering free information or samples, can help deepen customer relationships and lead to eventual purchases.

MS

Michael Seibel

03/16/23

@ Y Combinator

You only start learning about your users when you put a product in front of them; the goal is to get a product out quickly and talk to initial customers to make it useful for them.

YC

Y Combinator Cast

11/27/24

@ Y Combinator

Stripe's early team engaged directly with customers, helping them implement the product, which provided invaluable feedback and ensured user satisfaction.

C

Carlos

05/24/25

@ LangChain

The typical framework for customer engagement at Cisco is 'land, adopt, expand, and renew', which guides their customer success initiatives.

MS

Michael Seibel

03/15/19

@ Y Combinator

When pitching to customers, use industry jargon to build credibility, encourage them to discuss their problems, and quickly demonstrate how your solution can help them personally.

MS

Michael Seibel

03/15/19

@ Y Combinator

Customer pitches can be effectively used in sales calls, on your website's front page, in FAQs, and during user interviews, as the language resonates with their experiences.