I think enterprises often underestimate the importance of giving people access to technology, which can lead to significant improvements in productivity that aren't easily quantifiable.

The leadership class has failed to address the concerns of both workers and tech optimists, leading to a disconnect between innovation and the needs of the workforce.

During our conversations, Steve and I reflected on how we both believed technology would revolutionize education, but we realized we were wrong about its impact.

I learned that the technology co-founders I initially brought in weren't the right fit and didn't have the skills to take the business where I wanted it to go, so I had to fire them.

I learned the hard lesson that whoever pays you kind of owns you and determines how your product evolves, which led to a misalignment with my original mission of helping students find good jobs.

The failure of globalization should not be seen as a failure of innovation; rather, the pursuit of cheap labor has hindered innovation and hurt both workers and innovators.

Technological advancements historically lead to increased productivity and wages, rather than job losses, as seen with the introduction of ATMs which made bank tellers more productive.

I learned that I should hire people who are better than me in areas where I need help, rather than expecting them to figure things out for me.

The real issue is not technology itself, but accountability in how we use it to ensure it makes people happier and more productive.