The pandemic hit just as we were launching our travel app, which was designed to allow users to easily discover and book hotels. Despite the shutdown of hotels worldwide, I focused on the future, believing that people would want to travel again.

By actively engaging with our users and improving their listings, we were able to curate quality properties, leading to increased bookings and traction for our service.

Selfbook provides the infrastructure for travel, aiming to eliminate friction in the booking process to increase conversion rates.

We were the first site to allow users to book accommodations and pay online through the app, which was a significant innovation at the time.

Airbnb's growth was significantly driven by founders engaging in customer support, which helped them understand user needs and improve their service.

In 2024, we tripled our revenue, helped hotels increase website conversion rates by 40%, and reduced cancellations by 44%.

We realized that if we could get enough people to use Airbnb, they would tell others about it, leading to organic growth.

Airbnb's growth was driven by the viral nature of unique guest experiences, which people naturally share with friends.

We aimed to launch our improved service in three months, incorporating payments and reviews to enhance user experience, and we launched our service just weeks before a major event, listing 800 properties to help locals make extra money during the influx of visitors.