The application layer is collapsing into agents, which will require vertical SaaS companies to adapt to this new structure.

To succeed in the new economy, organizations must focus on their massive transformative purpose and adapt quickly to changes.

AI agents represent an opportunity to reclaim energy and focus in product management, allowing for deeper customer engagement and more enjoyable work.

To adapt to AI, companies must re-engineer their processes, as seen in the shift from fax communications to email and spreadsheets, which revolutionized forecasting and operational efficiency.

AI agents should act proactively, make plans, leverage context, take real-world actions, and create their own feedback loops to be effective.

The value for businesses to participate in an agent-driven world will vary; some may see growth while others may feel disintermediated.

The transition from a sales-driven company to a product-driven company was challenging, as it required changing our organizational DNA and objectives.

The future will see the merging of processes and agents into complex neural networks, fundamentally changing individual work, company structures, and the economy as a whole.

AI agents can navigate multiple systems, understand context, and execute tasks that previously required human intervention, marking a significant shift in back-office operations.