Generative AI has been a game changer for Gong, enabling features like summarizing calls, which were previously difficult to implement.

Newer AI models have not yet unlocked capabilities that allow for 100% reliability in critical tasks, such as sending accurate proposals to customers. Gong evolved from a meeting transcription tool to an AI-powered revenue platform, increasing sales capacity by up to 60%.

The rise of generative AI presents opportunities to create deep, complex applications that can provide long-term value, unlike simpler applications that may not be defensible in the long run.

The company leverages both traditional AI and generative AI to provide a seamless customer experience across various platforms.

Initially, Gong relied on external transcription services but later developed its own engine to improve accuracy and reduce costs, which became a competitive advantage, evolving from a meeting transcription tool to an AI-powered revenue platform that can increase sales capacity by up to 60%.

Generative AI is proving its value in specific applications, such as e-commerce, where companies like PhotoRoom generate significant revenue by creating product images efficiently.

Gong's early success was driven by a focus on customer needs and solving their problems better than competitors, which helped build a loyal customer base.

Since the release of ChatGPT, we've seen a shift in enterprise interest from how generative AI works to how it can solve specific business problems.

Gong survived recent market challenges by expanding its product suite while keeping a customer-first approach.