Keep users involved throughout the development process by creating communication channels like Slack or WhatsApp groups.

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

We conduct monthly town halls for our users, sharing updates on our progress and inviting feedback, which fosters a sense of community and involvement among them. Staying close to users allows us to understand their feelings and avoid common mistakes that many founders make.

Frustrated with communication issues with our users, we added a message feature in our product that allowed users to engage with us directly, which significantly improved user interaction.

I often tweet asking for customer feedback, providing my email for direct communication, which fosters open dialogue and trust.

I prioritize direct communication with customers, often leaving meetings to respond to their messages, which provides invaluable feedback.

I encourage founders to stay in touch with their first 100 users, as it keeps you informed and connected to their needs.

The success of WhatsApp was key to holding on to our values during our transition from 20 million to 1.2 billion users, supported by a unique engineering culture that focuses on simplicity and prioritizes core features over many tasks.

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.