DoorDash founders initially handled all deliveries themselves to ensure customer satisfaction and build relationships with users and restaurants.

Launching to strangers can provide valuable feedback; for example, DoorDash founders learned about delivery issues by talking to small business owners.

Our initial idea for DoorDash came from observing a macaroon store owner who had turned down numerous delivery orders, which highlighted a significant market opportunity.

During the early days, we ran experiments to confirm that consumers would pay for DoorDash's service, which gave us confidence in our business model despite initial doubts from investors.

DoorDash's initial product was created in one day using manual methods to test whether people wanted the service, demonstrating the importance of validating ideas before scaling.

DoorDash is the only company that manages its own logistics while partnering with merchants, allowing for efficient consumer deliveries.

DoorDash enables every restaurant to deliver food to customers in under 45 minutes, managing logistics and providing drivers for the service.

The first demo day for DoorDash was not successful, and we struggled to raise funds, putting the company at risk of going out of business.

We ran a test comparing DoorDash drivers and Uber drivers, offering them the same pay, but found that the groups were very different and self-selected based on their preferences. Almost 60% of DoorDash drivers, known as Dashers, are women, and they come from diverse backgrounds, including retail and service jobs, often using scooters or bicycles for deliveries instead of cars.