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Adora Cheung

07/31/14

@ Y Combinator

To attract customers, we initially set up a website but received no bookings. We then resorted to giving away free water bottles at a fair to engage potential customers and successfully booked cleanings.

Video

Adora Cheung

@ Y Combinator

Adora Cheung

07/31/14

Related Takeaways

Adora Cheung

07/31/14

@ Y Combinator

We faced a chicken-and-egg problem in our marketplace, needing customers before we could find cleaners, so we decided to become cleaners ourselves to fulfill the demand.

Y Combinator Cast

08/10/23

@ Y Combinator

We secured our first customer by doing door-to-door outreach, waiting for the food truck owner to show up.

Sean Mitchell

05/04/18

@ Y Combinator

In our early days, we operated a cold-calling strategy, reaching out to landlords directly to understand their needs and offer our services.

Nate Blecharczyk

10/26/13

@ Y Combinator

By actively engaging with our users and improving their listings, we were able to curate quality properties, leading to increased bookings and traction for our service.

Adora Cheung

07/31/14

@ Y Combinator

We realized we needed to learn how to clean properly before bringing professional cleaners onto our platform, so I decided to get a job at a cleaning company to gain firsthand experience.

Y Combinator Cast

08/10/23

@ Y Combinator

We launched our product to friends and family to test our processes and pricing, which helped us refine our approach and led to referrals.

Diane Greene

10/26/13

@ Y Combinator

We launched our product online, supported it via email, and maintained a frugal, cash-neutral operation while reaching an international market from the start.

Adora Cheung

07/31/14

@ Y Combinator

Working in the cleaning job was informative; I learned how cleaning companies operate and identified inefficiencies in their booking and scheduling processes.

Brian Chesky

12/01/15

@ Greylock

Our growth primarily came from word of mouth and PR, as we focused on making sure customers loved our service.