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Y Combinator Cast

04/29/23

@ Y Combinator

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

Video

Secrets You Can Learn From Your Customers

@ Y Combinator

Secrets You Can Learn From Your Customers

04/29/23

Related Takeaways

Michael Seibel

04/29/23

@ Y Combinator

The fastest way to learn about your customers' problems and how to solve them is to genuinely care about them and spend time with them.

Eric Migicovsky

06/14/19

@ Y Combinator

Being close to your customers allows you to iterate quickly by obtaining immediate feedback and building solutions that meet their needs.

Y Combinator Cast

03/03/23

@ Y Combinator

If you genuinely care about your customers, they will be more willing to share their problems with you and give you the benefit of the doubt when issues arise.

Michael Seibel

08/01/19

@ Y Combinator

You can learn more from customers when they have a product to interact with, rather than just talking to them.

Suhail Doshi

09/12/18

@ Y Combinator

Talking to customers provides more depth and information than analyzing data points in a graph, which is critical for building intuition about your product.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

When a customer goes out of their way to discuss a problem, it's an incredible opportunity to connect and understand their needs.

Y Combinator Cast

03/22/24

@ Y Combinator

Spending time with users is essential, as they care about solving specific problems rather than macro trends or fundraising announcements.

Ben Silbermann

11/09/16

@ Y Combinator

I took customer support calls personally, which taught me the importance of caring for users and understanding their needs.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.