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Matt Biilmann

03/08/25

@ a16z

In the 90s, Don Norman coined the term 'user experience' (UX), which refers to the holistic experience of a user with a product, not just the interface but how they interact with it.

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Agent Experience: Building an Open Web for the AI Era

@ a16z

Agent Experience: Building an Open Web for the AI Era

03/08/25

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Our product experience team integrates various design disciplines to create a unified experience, emphasizing the importance of storytelling and user engagement.

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Design thinking involves considering every touchpoint in a customer's experience, from initial contact to post-consumption, to create a holistic product experience.

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When building products, it's crucial to understand user pain points through direct interaction, as this can lead to better design and user experience.

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The design process starts with understanding the user and their needs, often informed by direct feedback from users engaged with the product.