When hiring, we look for ambitious individuals who are excited about our vision, even if they aren't lifelong users of our product. This allows us to bring in fresh perspectives that can help us improve and grow.

The culture at Stripe emphasizes deep integration with users, encouraging everyone in the company to engage with the product and share feedback, which is crucial for creating well-designed products.

The founders of Stripe worked directly with their customers to implement their API, which created strong connections and allowed them to learn about customer needs and pain points effectively.

Stripe's early team engaged directly with customers, helping them implement the product, which provided invaluable feedback and ensured user satisfaction.

Stripe's success in hiring good developers may be attributed to our focus on building tools for developers, creating a natural affinity for our company. I learned to be okay with taking a really long time to hire people, which means being painfully persistent in the process.

Successful companies like Airbnb and Stripe took time to hire their first employees, focusing on building their product before scaling their teams.

The founders of successful companies like Airbnb and Stripe paid close attention to every detail of the user experience, which helped instill confidence in users.

Engineers at Stripe have strong instincts for building the right products, especially since we primarily build for other engineers.

At Stripe, we encourage employees to take on challenges that may not be typical for their roles, such as managing teams. This approach allows individuals to grow and find their strengths, even if they initially struggle with leadership.