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MS

Michael Seibel

04/29/23

@ Y Combinator

When founders genuinely care about their users, they create opportunities for deeper insights that wouldn't arise from casual interactions.

Video

YC

Secrets You Can Learn From Your Customers

@ Y Combinator

Secrets You Can Learn From Your Customers

04/29/23

Related Takeaways

GA

Gustaf Alströmer

12/02/22

@ Y Combinator

The best founders learn directly from their users throughout the lifetime of their company, ensuring they stay honest and informed about their product's impact.

EM

Eric Migicovsky

07/26/19

@ Y Combinator

The best founders maintain a direct connection to their users throughout the lifespan of their company to extract valuable information at all stages.

GA

Gustaf Alströmer

12/02/22

@ Y Combinator

Great founders engage with future customers even before having a product, as this helps them understand user motivations and gather honest feedback.

YC

Y Combinator Cast

05/30/25

@ Y Combinator

Founders need to understand their users deeply, as this knowledge is essential for creating effective software solutions.

GA

Gustaf Alströmer

12/02/22

@ Y Combinator

The best founders continuously engage with their users to refine their product and ensure it meets real needs.

EM

Eric Migicovsky

07/26/19

@ Y Combinator

The best founders maintain a direct connection to their users.

MS

Michael Seibel

04/29/23

@ Y Combinator

Founders who have experienced the challenges their customers face can create better solutions than those who haven't, as they can empathize with the user's perspective.

YC

Y Combinator Cast

04/29/23

@ Y Combinator

The founders of successful startups often have genuine relationships with their customers, knowing their stories and customizing their services based on that understanding.

MS

Michael Seibel

03/03/23

@ Y Combinator

Founders should not emulate the practices of large companies that have become disconnected from their customers; instead, they should focus on genuinely caring for their users.