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a16z Cast

04/03/25

@ a16z

Industries with high call volumes, particularly logistics, are experiencing the most disruption from AI, as these sectors require extensive communication and collaboration across multiple nodes in the supply chain.

Video

Unbundling the BPO: How AI Is Disrupting Outsourced Work

@ a16z

Unbundling the BPO: How AI Is Disrupting Outsourced Work

04/03/25

Related Takeaways

Geoffrey Hinton

04/26/25

@ CBS Mornings

I now believe job displacement due to AI will be a significant concern, especially for routine jobs in call centers, law, journalism, and accounting.

Anthropic Cast

04/28/25

@ Anthropic

AI is one of the most consequential technologies, with the potential to impact nearly every industry.

The Diary Of A CEO Cast

05/12/25

@ The Diary Of A CEO

The introduction of AI and AI agents is likely to lead to a massive economic displacement, with many jobs being automated, particularly in sectors that rely on routine tasks.

Manny Medina

04/22/25

@ Sequoia Capital

The companies thriving in the AI space are addressing labor pools that are disappearing due to retirement or are difficult to fill, leading to strong demand and good economics.

Y Combinator Cast

11/23/24

@ Y Combinator

Companies like Salient are successfully implementing AI voice technology to automate customer interactions, demonstrating the rapid growth in this sector.

Marc Andreessen

06/11/25

@ Uncapped with Jack Altman

The current AI landscape is reshaping industries, and those looking to enter tech should focus on the most innovative and rapidly evolving sectors.

Mark Zuckerberg

05/09/25

@ Stripe

AI can enhance efficiency in various sectors, such as providing voice customer support, which was previously not cost-effective for large-scale use.

Andrew Ng

08/30/23

@ Stanford Online

The biggest risk of AI is job disruption, as the current wave of automation affects a broader range of jobs, including higher-wage positions, compared to previous automation waves.

Y Combinator Cast

12/14/24

@ Y Combinator

The landscape of customer support is diverse, with many specific workflows required for different industries, highlighting the need for tailored AI solutions in this area.