AI's true superpower lies in its ability to process vast amounts of information and perform tasks at a scale that humans cannot match, such as analyzing thousands of search results quickly.

AI can expand the scope of customer service by automating tasks across a broader range of products, creating new market opportunities for BPOs.

AI will serve as a user interface for various applications, allowing users to query and aggregate information seamlessly across different systems, enhancing productivity, while agents will drive enterprise consumption and amplify human potential, transforming how users interact with technology.

B2B AI applications require a deep understanding of the organization and its employees to be effective.

AI excels at processing disparate and unstructured information from various systems, enabling it to synthesize data and take actionable steps, which opens up new use cases for software in the BPO sector.

AI could provide huge opportunities for innovators not just by being clever with text, but by creating entirely new interfaces that simplify information access, like an airline where you can request information via a call and receive it instantly via email.

AI can significantly enhance customer support and financial advice in our industry by automating transactional tasks, allowing for a better user experience.

AI can enhance efficiency in various sectors, such as providing voice customer support, which was previously not cost-effective for large-scale use.

AI can help automate tasks that traditionally require human effort, potentially leading to a future where people can focus on more meaningful activities.