We didn't quit during the Jet.com integration, and despite initial criticism, we built a strong e-commerce platform that is now a dominant player.

When I started Alibaba, banks were skeptical about our payment system, claiming it would never work, but I knew that without a payment solution, e-commerce would not succeed.

When we first launched our product, I was embarrassed about its readiness, but we had to ship it. We learned from our initial customers, who provided valuable feedback that helped us improve.

The discomfort of engaging with customers and seeking feedback is often more productive than simply writing code in isolation. Founders often delay launching their companies due to fear of criticism and discomfort with social interactions, which can stall their learning process.

We didn't compromise on making things easy, and because I relied on a foundation of principles, it was scalable to the largest applications on the internet.

The skepticism among the founders led us to seek customer feedback early, which was crucial in determining the viability of our product idea.

Investors were supportive when I decided to pivot from our game store after realizing it wasn't worth the investment, showing their confidence in our ability to figure things out.

We recognized that many online stores lacked good customer service, and we aimed to bring that back to our customers.

Dealing with vocal critics in public forums can be stressful, but overcoming that initial embarrassment can turn them into valuable allies who provide critical feedback. I iterate the product based on user feedback, addressing every concern and opinion, because as a builder, you can't know the right answer with 100% precision. A happy user becomes the most valuable ally in any industry.