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C

Carlos

05/24/25

@ LangChain

The company has developed custom AI models to achieve high accuracy in specific use cases, enhancing overall service delivery.

Video

L

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

@ LangChain

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

05/24/25

Related Takeaways

JC

Jason Citron

04/29/25

@ a16z speedrun

We are using AI across the company, with every customer service ticket seen by AI first, which has improved response times and accuracy.

MT

Michael Truell

05/01/25

@ Lenny's Podcast

We realized that the existing AI models were not sufficient for our needs, prompting us to develop our own models to enhance product quality.

YC

Y Combinator Cast

12/14/24

@ Y Combinator

Companies are increasingly using multiple AI models for different tasks, optimizing performance by selecting the best model for each specific application.

SC

Sequoia Capital Cast

05/12/25

@ Sequoia Capital

Fine-tuning models like DeepSeek for specific tasks has proven effective, allowing customers to customize their AI solutions to better meet their business needs.

YC

Y Combinator Cast

11/01/24

@ Y Combinator

As AI models become more deterministic and accurate, founders can focus more on improving user experience and customer relationships rather than troubleshooting AI outputs.

AM

Arthur Mensch

03/21/25

@ a16z

The development of AI models should include layers of specialization for industries and specific companies to meet unique needs.

MB

Marc Benioff

12/10/24

@ 20VC with Harry Stebbings

Salesforce builds many models and has a phenomenal AI team, but we also leverage other models and regularly invest in various model companies.

a

a16z Cast

03/21/25

@ a16z

AI is both a general-purpose and highly specialized technology, requiring local expertise to fine-tune models for specific needs.

a

a16z Cast

02/07/25

@ a16z

The current AI models are impressive on their own, but they need to be integrated into applications that enhance user engagement and retention.