Tools

Search

Explore

Videos Channels Figures

Atmrix

About

Tools

Search

Explore

Videos Channels Figures

Atmrix

About

KH

Kevin Hale

09/07/19

@ Y Combinator

Some users prefer to ask questions directly rather than navigating through your website, so make it easy for them to contact you for help.

Video

YC

Kevin Hale - How to Improve Conversion Rates

@ Y Combinator

Kevin Hale - How to Improve Conversion Rates

09/07/19

Related Takeaways

MS

Michael Seibel

08/01/19

@ Y Combinator

To get your first users, talk directly to the people who have the problem you're trying to solve; if you're your own user, it makes it even easier.

GT

Garry Tan

06/16/23

@ Y Combinator

Incorporating a clear FAQ section can help address potential customer questions and pique their interest in your service.

KH

Kevin Hale

09/07/19

@ Y Combinator

You should have empathy for your users; they often hesitate to use a website without knowing the cost or what's involved, which can negatively impact your conversion rates.

RH

Ryan Hoover

10/05/17

@ Y Combinator

Customer service is a valuable opportunity to engage with users, as it shows that people care enough to reach out for help.

PK

Pete Koomen

10/27/23

@ Y Combinator

Clearly stating who the product is for on the homepage can help reduce drop-off rates, as many users may not reach deeper pages.

GA

Gustaf Alströmer

12/02/22

@ Y Combinator

When reaching out to potential users, don't hesitate to contact people outside your network, as they may provide more honest feedback.

PC

Patrick Collison

11/05/15

@ Greylock

When building for developers, you can directly ask them what they want, as they are often vocal about their preferences.

MA

Marc Andreessen

07/18/23

@ Joe Lonsdale

The shift from providing a list of links to directly answering questions is a clear trend in search engine evolution, indicating a move towards more intuitive user interfaces.

KM

Kat Mañalac

09/20/18

@ Y Combinator

Engaging with your users is crucial; it not only helps you understand their needs but also enables you to create better content and targeted press outreach.