Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

Encouraging employees to actively engage with our service helps bridge the gap between our guests and hosts, ensuring we stay connected to their needs. When people use our product, they often return with insights or bugs they've encountered, which helps us continuously improve the product.

When a customer goes out of their way to discuss a problem, it's an incredible opportunity to connect and understand their needs.

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

Engaging with your users is crucial; it not only helps you understand their needs but also enables you to create better content and targeted press outreach.

I took customer support calls personally, which taught me the importance of caring for users and understanding their needs.

Spending time with users is essential, as they care about solving specific problems rather than macro trends or fundraising announcements.

Understanding and caring about the user is crucial; if you don't genuinely aim to improve their lives and solve their problems, sustaining enthusiasm for your product will be challenging.

Engaging users in feedback loops builds trust and shows that you value their input in the product development process.