I realized the importance of talking to users and seeing their problems in real life, not just taking their words at face value.

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

Customer service is a valuable opportunity to engage with users, as it shows that people care enough to reach out for help.

Founders are encouraged to gain firsthand experience in customer-facing roles, such as working in call centers, to better understand their users' needs. I think the best way to deeply understand someone's problem is to do the job directly, like a medical biller did by working in the field while developing software.

The fastest way to learn about your customers' problems and how to solve them is to genuinely care about them and spend time with them.

We learned the importance of understanding our customers' needs, especially as we scaled, to ensure we were meeting the right demands.

I prioritize direct communication with customers, often leaving meetings to respond to their messages, which provides invaluable feedback.

Our company culture emphasizes user focus; management regularly listens to user calls to understand their challenges and improve our services accordingly.

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.