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About

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

Video

LP

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

@ Lenny's Podcast

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

07/11/24

Related Takeaways

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I prioritize direct communication with customers, often leaving meetings to respond to their messages, which provides invaluable feedback.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I often tweet asking for customer feedback, providing my email for direct communication, which fosters open dialogue and trust.

KH

Kevin Hale

07/03/19

@ Y Combinator

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

KH

Kevin Hale

03/25/17

@ Y Combinator

Always maintain a feedback loop with users while working on product development to ensure you are meeting their needs effectively.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.

GR

Guillermo Rauch

04/13/25

@ Lenny's Podcast

Creating a lot of opportunities for user feedback is crucial for product development, as it helps refine features based on real user experiences.

MC

Matt Cutts

12/04/19

@ Y Combinator

When building products, it's crucial to understand user pain points through direct interaction, as this can lead to better design and user experience.

RP

Ryan Petersen

08/30/18

@ Y Combinator

When developing products, it's important to gather feedback from potential clients to ensure that the features you build are genuinely needed.

DS

Dan Siroker

10/26/13

@ Y Combinator

I learned that without customer feedback, I had no idea what to build, which was a critical lesson I missed in my previous startup.