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MC

Matt Cutts

12/04/19

@ Y Combinator

When building products, it's crucial to understand user pain points through direct interaction, as this can lead to better design and user experience.

Video

YC

Matt Cutts on the US Digital Service and Working at Google for 17 Years

@ Y Combinator

Matt Cutts on the US Digital Service and Working at Google for 17 Years

12/04/19

Related Takeaways

EZ

Ella Zhang

05/23/25

@ EO

When building a product, it's crucial to understand people's pain points and why they need it.

ES

Emmett Shear

04/22/17

@ Y Combinator

When developing a product, it's crucial to talk to users who are already using your service to understand their detailed needs and pain points.

SK

Sachin Kansal

06/01/25

@ Lenny's Podcast

It's important to create a culture where product managers actively dogfood their features to understand user pain points better.

GT

Garry Tan

05/21/25

@ Vanta

Empathy for the user is crucial in design; understanding their goals and motivations is key to creating products that are significantly better than existing solutions.

SD

Suhail Doshi

09/12/18

@ Y Combinator

Understanding how users interact with your product is crucial for growth and building something people truly want.

KD

Katie Dill

10/16/24

@ Y Combinator

The design process starts with understanding the user and their needs, often informed by direct feedback from users engaged with the product.

YC

Y Combinator Cast

10/13/17

@ Y Combinator

It's essential to probe deeper into the problems your users face, rather than just focusing on how your product solves them.

HI

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Understanding the pain points of your customers is crucial; validate your product by ensuring it addresses a real and valuable problem.

MS

Michael Skok

04/01/23

@ Harvard Innovation Labs

When discussing your product with potential users, ask them to identify reasons they might not buy it, which can reveal critical pain points.