I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

Speed is critical; I aim to reduce the time between when a customer feels compelled to share feedback and when I can respond to them. When someone takes the time to communicate about your product, it's an incredible gift that should be treated with high priority. I often leave meetings to respond to such messages, even if it's just to say I'll get back to them later. This creates a sense of connection between the customer and the brand, making them feel valued.

I often tweet asking for customer feedback, providing my email for direct communication, which fosters open dialogue and trust.

In the early stages, it's crucial to iterate quickly and maintain regular communication with customers to gather valuable feedback.

Being close to your customers allows you to iterate quickly by obtaining immediate feedback and building solutions that meet their needs.

Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

Always maintain a feedback loop with users while working on product development to ensure you are meeting their needs effectively.