Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

Dealing with vocal critics in public forums can be stressful, but overcoming that initial embarrassment can turn them into valuable allies who provide critical feedback. I iterate the product based on user feedback, addressing every concern and opinion, because as a builder, you can't know the right answer with 100% precision. A happy user becomes the most valuable ally in any industry.

Engaging directly with customers as a founder can create a strong impression and foster trust, making it easier to build relationships and gain feedback.

Founders who have experienced the challenges their customers face can create better solutions than those who haven't, as they can empathize with the user's perspective.

The discomfort of engaging with customers and seeking feedback is often more productive than simply writing code in isolation. Founders often delay launching their companies due to fear of criticism and discomfort with social interactions, which can stall their learning process.

Founders should be the ones doing sales in the beginning to learn how to effectively communicate with customers and understand their problems.

Once Founders launch their product, they often feel liberated to learn from customer feedback and improve their offerings, rather than waiting for a perfect launch.