Tools

Search

Explore

Videos Channels Figures

Atmrix

About

Tools

Search

Explore

Videos Channels Figures

Atmrix

About

KH

Kevin Hale

07/03/19

@ Y Combinator

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

Video

YC

Updates for Startup School 2019 and Office Hours with Kevin Hale

@ Y Combinator

Updates for Startup School 2019 and Office Hours with Kevin Hale

07/03/19

Related Takeaways

TB

Tikhon Bernstam

09/09/17

@ Y Combinator

We used feedback from our users to improve our product rapidly, which was crucial for our success.

MS

Michael Seibel

02/10/22

@ Y Combinator

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

PR

Peter Reinhardt

09/06/18

@ Y Combinator

The skepticism among the founders led us to seek customer feedback early, which was crucial in determining the viability of our product idea.

GR

Guillermo Rauch

04/13/25

@ Lenny's Podcast

Creating a lot of opportunities for user feedback is crucial for product development, as it helps refine features based on real user experiences.

BM

Bob McGrew

05/28/25

@ Joe Lonsdale

Instead of interviewing customers to identify their problems, we had to build a product based on our assumptions and then iterate based on their feedback, which was often critical.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

GA

Gustaf Alströmer

12/02/22

@ Y Combinator

The best founders continuously engage with their users to refine their product and ensure it meets real needs.

PC

Paul Copplestone

05/14/25

@ Accel

Listening to user feedback and delivering what they ask for has been crucial to our success, as seen in our launches on platforms like Hacker News.

KH

Kevin Hale

03/25/17

@ Y Combinator

Always maintain a feedback loop with users while working on product development to ensure you are meeting their needs effectively.