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Atmrix

About

GT

Garry Tan

09/20/18

@ Y Combinator

Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

Video

YC

Design for Startups by Garry Tan (Part 1)

@ Y Combinator

Design for Startups by Garry Tan (Part 1)

09/20/18

Related Takeaways

MS

Michael Seibel

02/10/22

@ Y Combinator

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

KD

Katie Dill

10/16/24

@ Y Combinator

User feedback is crucial; it should be an ongoing process where users express their thoughts while interacting with your product.

GR

Guillermo Rauch

04/13/25

@ Lenny's Podcast

Creating a lot of opportunities for user feedback is crucial for product development, as it helps refine features based on real user experiences.

RH

Ryan Hoover

10/05/17

@ Y Combinator

Customer service is a valuable opportunity to engage with users, as it shows that people care enough to reach out for help.

KH

Kevin Hale

03/25/17

@ Y Combinator

Always maintain a feedback loop with users while working on product development to ensure you are meeting their needs effectively.

KH

Kevin Hale

03/25/17

@ Y Combinator

When making product decisions, prioritize user feedback and support requests to identify the most pressing issues and feature requests.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.

ND

Nicolas Dessaigne

11/27/24

@ Y Combinator

Support should be a key part of your marketing strategy; having developers handle support leads to higher customer satisfaction and better understanding of user needs.

KH

Kevin Hale

07/03/19

@ Y Combinator

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.