Support-driven development is a straightforward approach to creating high-quality software, where everyone in the company participates in customer support, fixing the feedback loop between developers and users.

Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

Creating educational resources based on customer support insights can significantly enhance the user experience. By addressing common questions and pain points, you can improve customer understanding and satisfaction.

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

Startups can win by providing superior customer support compared to larger companies, which helps founders stay connected to customer feedback and needs.

In the early stages, I learned that having a solid marketing strategy and understanding customer needs is as crucial as the technical aspects of product development.

The key to success is to engage with users and build what they want, which fosters loyalty and growth.

Customer service is a valuable opportunity to engage with users, as it shows that people care enough to reach out for help.

As a developer, you have a unique advantage in understanding your audience; leverage this to engage with users and gather insights about their needs.