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About

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.

Video

LP

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

@ Lenny's Podcast

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

07/11/24

Related Takeaways

BS

Ben Silbermann

11/09/16

@ Y Combinator

Listening to users is crucial, but you also need to use judgment to decide which parts of the product to invest in based on their feedback.

DR

David Rusenko

09/06/18

@ Y Combinator

Listen to customers' problems rather than their proposed solutions, as they often don't know what they want until you show it to them.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

It's crucial to focus on feedback from paying customers, as their insights are more valuable for product improvement than those from non-paying users.

EM

Eric Migicovsky

10/13/18

@ Y Combinator

It's crucial to engage with customers early on, as they can provide valuable feedback that helps you build a better product than if you just focus on perfecting the prototype first.

ES

Emmett Shear

04/22/17

@ Y Combinator

Feedback from users of your product often reveals specific feature requests, but it's important to read between the lines to understand their true needs.

MC

Mathilde Collin

10/25/18

@ Y Combinator

It's crucial to listen to customer feedback rather than just describing your product; resist the urge to showcase your product immediately and ask questions instead.

ES

Emmett Shear

04/22/17

@ Y Combinator

When developing a product, it's crucial to talk to users who are already using your service to understand their detailed needs and pain points.

GT

Garry Tan

09/20/18

@ Y Combinator

Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

HI

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Understanding the pain points of your customers is crucial; validate your product by ensuring it addresses a real and valuable problem.