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Mathilde Collin

10/25/18

@ Y Combinator

It's crucial to listen to customer feedback rather than just describing your product; resist the urge to showcase your product immediately and ask questions instead.

Video

After PMF: People, Customers, Sales by Mathilde Collin

@ Y Combinator

After PMF: People, Customers, Sales by Mathilde Collin

10/25/18

Related Takeaways

Gustaf Alströmer

12/02/22

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During customer interviews, avoid introducing your idea too early to prevent biasing their responses; your role is to listen and learn.

Macy Mills

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Market research and customer feedback are essential; pay attention to what customers say and don't say about your product's value and implementation.

Eric Migicovsky

10/13/18

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It's crucial to engage with customers early on, as they can provide valuable feedback that helps you build a better product than if you just focus on perfecting the prototype first.

Jeff Weinstein

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Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.

Tiffani

09/18/18

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In the early stages, it's crucial to iterate quickly and maintain regular communication with customers to gather valuable feedback.

David Rusenko

09/06/18

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Listen to customers' problems rather than their proposed solutions, as they often don't know what they want until you show it to them.

Katie Dill

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User feedback is crucial; it should be an ongoing process where users express their thoughts while interacting with your product.

Bipul Sinha

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When pitching ideas, it's important to listen for patterns in customer feedback to determine whether to pivot or persist with your approach.

Michael Seibel

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You can learn more from customers when they have a product to interact with, rather than just talking to them.