Tools

Search

Explore

Videos Channels Figures

Atmrix

About

Tools

Search

Explore

Videos Channels Figures

Atmrix

About

BF

Brad Flora

02/13/25

@ Y Combinator

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

Video

YC

The Right (And Wrong) Way To Spend Money At Your Startup

@ Y Combinator

The Right (And Wrong) Way To Spend Money At Your Startup

02/13/25

Related Takeaways

DC

Dalton Caldwell

04/18/24

@ Lenny's Podcast

It's important for founders to stay close to their product and customers, avoiding the trap of over-delegating early on.

MS

Michael Seibel

02/10/22

@ Y Combinator

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

GA

Gustaf Alströmer

12/30/22

@ Y Combinator

Doing things that don't scale is crucial for early-stage startups because it helps founders engage directly with customers and understand their needs.

YC

Y Combinator Cast

05/30/25

@ Y Combinator

Startup founders should act as forward deployed engineers, engaging directly with customers to gather feedback and iterate quickly on their products.

YC

Y Combinator Cast

03/01/24

@ Y Combinator

Founders should focus on making one customer happy before scaling; this foundational step is critical for long-term success.

EM

Eric Migicovsky

07/26/19

@ Y Combinator

The best founders maintain a direct connection to their users throughout the lifespan of their company to extract valuable information at all stages.

DC

Dalton Caldwell

02/10/22

@ Y Combinator

Doing things that don't scale allows founders to learn directly from customers, leading to better products and services.

T

Tiffani

09/18/18

@ Y Combinator

In the early stages, it's crucial to iterate quickly and maintain regular communication with customers to gather valuable feedback.

PC

Paul Copplestone

05/14/25

@ Accel

It's crucial to keep engaging with the community as the company scales; losing sight of them can lead to a decline in community love and support.