I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

I prioritize direct communication with customers, often leaving meetings to respond to their messages, which provides invaluable feedback.

Engaging directly with customers as a founder can create a strong impression and foster trust, making it easier to build relationships and gain feedback.

Engaging users in feedback loops builds trust and shows that you value their input in the product development process.

To gather valuable user feedback, engage in conversations with users rather than conducting formal interviews, as this fosters a more honest and open dialogue.

In the early stages, it's crucial to iterate quickly and maintain regular communication with customers to gather valuable feedback.

To stay connected with our users, I personally engage with them on WhatsApp, providing customer support and gathering feedback on new features before launch.

Speed is critical; I aim to reduce the time between when a customer feels compelled to share feedback and when I can respond to them. When someone takes the time to communicate about your product, it's an incredible gift that should be treated with high priority. I often leave meetings to respond to such messages, even if it's just to say I'll get back to them later. This creates a sense of connection between the customer and the brand, making them feel valued.

I do a lot of outreach to ask my audience what they want to see, but I don't treat their feedback as direct requests. Instead, I use polls and social media to gauge interest, while also considering that only a small percentage of my audience engages with me there.