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Atmrix

About

JL

Jeff Lawson

05/24/25

@ a16z speedrun

We learned the importance of understanding our customers' needs, especially as we scaled, to ensure we were meeting the right demands.

Video

as

No Money, No Support, Just Code: The Twilio Founding Story

@ a16z speedrun

No Money, No Support, Just Code: The Twilio Founding Story

05/24/25

Related Takeaways

DL

Daniel Lereya

04/27/25

@ Lenny's Podcast

To ensure we are impact-driven, we measure our success by how well we understand and address customer needs, rather than just the volume of features we deliver.

GA

Gustaf Alströmer

08/16/19

@ Y Combinator

You should prioritize understanding your customers and their needs before expanding your reach to a broader audience.

BF

Brad Flora

02/13/25

@ Y Combinator

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

OP

Olivier Pomel

06/14/24

@ The Logan Bartlett Show

In the early days, we were always scared of not getting it right and being out-executed by competitors, which drove us to focus hard on our early customers and their needs.

A

Alexandra

09/18/18

@ Y Combinator

We conducted surveys with our customers to understand why they bought our product, which helped us tailor our marketing messaging.

AP

Aadit Palicha

04/18/25

@ Y Combinator

We realized that we had to be at the customer's doorstep to improve retention, so we started doing initial deliveries ourselves to understand the customer experience better.

MD

Morgan DeBaun

08/03/17

@ Y Combinator

We prioritize understanding our audience's needs over our own assumptions, which helps us create content that genuinely resonates with them.

GF

Gregg Favalora

06/12/13

@ Harvard Innovation Labs

In the early stages, I learned that having a solid marketing strategy and understanding customer needs is as crucial as the technical aspects of product development.

YS

Yotam Segev

05/09/25

@ The Logan Bartlett Show

Maintaining a fast-paced environment requires continuous engagement with customers to understand their evolving needs and ensure we are solving the right problems.