Expectations of customers continue to rise, making it a constant challenge to maintain product-market fit.

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

In the early stages, it's crucial to iterate quickly and maintain regular communication with customers to gather valuable feedback.

It's crucial to start with user needs and continuously engage with them to ensure your technology is the best solution for their problems.

Being close to your customers allows you to iterate quickly by obtaining immediate feedback and building solutions that meet their needs.

We need to balance a mission-driven culture with a customer-driven approach to effectively address the needs of various organizations.

Engaging with customers early can provide the momentum needed to refine your product and ensure it meets market demands.

Always maintain a feedback loop with users while working on product development to ensure you are meeting their needs effectively.

To avoid disruption from lower-cost competitors, it's vital to understand customer perspectives and ensure that the business model is sustainable and capable of delivering value over time. I think it's important to have a growth mindset and be humble, whether in front of customers or internally. When meeting with a customer, we should be there to learn about their problems, not to teach them how to do things.