We measure our success not just by the features we ship, but by the real-life impact those features have on our customers' experiences and outcomes.

Focusing on impact rather than just shipping features has transformed our company culture, emphasizing the importance of understanding customer needs and how to measure success.

To determine the right metrics, I focus on the value we aim to deliver to customers and how we can measure that from their perspective.

We're measuring outcomes with metrics that show whether we're moving the needle, rather than just assessing the technology itself.

We learned the importance of understanding our customers' needs, especially as we scaled, to ensure we were meeting the right demands.

Our product development strategy focuses on meeting a high standard of quality before releasing features. This deliberate approach helps us avoid the pitfalls of chasing vanity metrics and ensures that our customers are treated as design partners.

Our approach to product management emphasizes understanding the problem and opportunity for our customers, rather than just focusing on the solutions we build.

We measure customer satisfaction through lifetime value, repeat business percentage, and Net Promoter Score surveys to ensure we meet their needs.

We focus on a single overarching metric to guide our product development, which helps us prioritize our efforts and make informed decisions. This approach allows the entire team to rally around a common goal, enhancing our effectiveness.