We measure our success not just by the features we ship, but by the real-life impact those features have on our customers' experiences and outcomes.

To ensure we are impact-driven, we measure our success by how well we understand and address customer needs, rather than just the volume of features we deliver.

The transformation at monday.com involved recognizing that doing a lot of work doesn't equate to meaningful impact; instead, we focused on what truly moves the needle for our customers.

We focus on a single overarching metric to guide our product development, which helps us prioritize our efforts and make informed decisions. This approach allows the entire team to rally around a common goal, enhancing our effectiveness.

Celebrating successes and recognizing real-world impacts of our work is vital for building a strong company culture and cohesion.

We shifted our guiding principle from 'think long-term' to 'think long-term, ship today,' empowering our team to take risks and experiment, which accelerated our execution significantly.

We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

Your company's culture should be externally focused, prioritizing how you serve customers over internal dynamics, to foster long-term success.

In the early days, focus on understanding customer workflows and pain points rather than just selling features; this approach leads to better product alignment with customer needs.