We measure customer satisfaction through lifetime value, repeat business percentage, and Net Promoter Score surveys to ensure we meet their needs.

We measured brand impact through Net Promoter Score (NPS), which took a significant hit during the GameStop saga, but has since recovered as we improved our services.

To maintain a strong culture, we implemented a high-velocity feedback loop, including an employee net promoter score to measure satisfaction among both our customers and our team members.

The Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend a product, with a score of 50 or above being a strong indicator of success for consumer startups.

If applicable, know your Net Promoter Score (NPS) and retention rates, as these are crucial metrics for consumer products.

Aim for an NPS above 50 to indicate that you've likely achieved product market fit; this measures customer loyalty and satisfaction.

Gathering qualitative feedback alongside NPS scores helps identify areas for improvement, particularly by addressing the concerns of detractors to enhance overall customer satisfaction.

Focusing on impact rather than just shipping features has transformed our company culture, emphasizing the importance of understanding customer needs and how to measure success.

To avoid perverse incentives from metrics, we ensure that our tactics align with our overarching goals. For example, we track the number of support tickets to gauge customer satisfaction and adjust our strategies accordingly.