We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

The Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend a product, with a score of 50 or above being a strong indicator of success for consumer startups.

If applicable, know your Net Promoter Score (NPS) and retention rates, as these are crucial metrics for consumer products.

We measure customer satisfaction through lifetime value, repeat business percentage, and Net Promoter Score surveys to ensure we meet their needs.

Aim for an NPS above 50 to indicate that you've likely achieved product market fit; this measures customer loyalty and satisfaction.

Gathering qualitative feedback alongside NPS scores helps identify areas for improvement, particularly by addressing the concerns of detractors to enhance overall customer satisfaction.

To maintain a strong culture, we implemented a high-velocity feedback loop, including an employee net promoter score to measure satisfaction among both our customers and our team members.

The most significant part of our turnaround since going public was shifting our focus to making active traders happy, which led to rapid improvements in customer satisfaction.

Track the right metrics, focusing on returning usage, NPS, and paying customer renewal rates to gauge product market fit.