Tools

Explore

Videos Channels Figures

Atmrix

Tools

Explore

Videos Channels Figures

Atmrix

TB

Tom Blomfield

01/07/24

@ Y Combinator

The Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend a product, with a score of 50 or above being a strong indicator of success for consumer startups.

Video

Consumer Startup Metrics | Startup School

@ Y Combinator

Consumer Startup Metrics | Startup School

01/07/24

Related Takeaways

David Rusenko

09/06/18

@ Y Combinator

Aim for an NPS above 50 to indicate that you've likely achieved product market fit; this measures customer loyalty and satisfaction.

Garry Tan

10/18/19

@ Garry Tan

If applicable, know your Net Promoter Score (NPS) and retention rates, as these are crucial metrics for consumer products.

Brian Halligan

05/08/19

@ Y Combinator

We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We measured brand impact through Net Promoter Score (NPS), which took a significant hit during the GameStop saga, but has since recovered as we improved our services.

Ashley Wong

09/18/18

@ Y Combinator

We measure customer satisfaction through lifetime value, repeat business percentage, and Net Promoter Score surveys to ensure we meet their needs.

Tom Blomfield

01/07/24

@ Y Combinator

Gathering qualitative feedback alongside NPS scores helps identify areas for improvement, particularly by addressing the concerns of detractors to enhance overall customer satisfaction.

Tom Blomfield

01/07/24

@ Y Combinator

To maintain a consistent NPS, it's crucial to ask the same question at the same point in the customer journey, as changing the timing can lead to misleading results.

Julia Hartz

03/13/14

@ Y Combinator

To maintain a strong culture, we implemented a high-velocity feedback loop, including an employee net promoter score to measure satisfaction among both our customers and our team members.

Tom Blomfield

12/16/23

@ Y Combinator

Net dollar retention is a key metric for B2B startups, reflecting the revenue gained from existing customers after accounting for losses due to churn.