We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

To maintain a strong culture, we implemented a high-velocity feedback loop, including an employee net promoter score to measure satisfaction among both our customers and our team members.

If applicable, know your Net Promoter Score (NPS) and retention rates, as these are crucial metrics for consumer products.

Track the right metrics, focusing on returning usage, NPS, and paying customer renewal rates to gauge product market fit.

To ensure we are impact-driven, we measure our success by how well we understand and address customer needs, rather than just the volume of features we deliver.

Tracking customer retention is essential; it helps you understand how many users continue to engage with your product over time, which is a key indicator of success.

We measure our success not just by the features we ship, but by the real-life impact those features have on our customers' experiences and outcomes.

The Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend a product, with a score of 50 or above being a strong indicator of success for consumer startups.

We focus on delivering a strong financial model and rigorous analysis to ensure our customer acquisition costs and lifetime values are accurate.