To ensure we are impact-driven, we measure our success by how well we understand and address customer needs, rather than just the volume of features we deliver.

Focusing on impact rather than just shipping features has transformed our company culture, emphasizing the importance of understanding customer needs and how to measure success.

We're measuring outcomes with metrics that show whether we're moving the needle, rather than just assessing the technology itself.

Our product development strategy focuses on meeting a high standard of quality before releasing features. This deliberate approach helps us avoid the pitfalls of chasing vanity metrics and ensures that our customers are treated as design partners.

To determine the right metrics, I focus on the value we aim to deliver to customers and how we can measure that from their perspective.

The secret to our success lies in our sustained focus on improving the product and continuously evolving it, rather than just the initial launch.

The transformation at monday.com involved recognizing that doing a lot of work doesn't equate to meaningful impact; instead, we focused on what truly moves the needle for our customers.

Metrics are essential in product development as they provide a numerical representation of the value we deliver to customers. It's important to measure not just internal metrics but also how well customers achieve their goals using our product.

We measure customer satisfaction through lifetime value, repeat business percentage, and Net Promoter Score surveys to ensure we meet their needs.