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GT

Garry Tan

10/18/19

@ Garry Tan

If applicable, know your Net Promoter Score (NPS) and retention rates, as these are crucial metrics for consumer products.

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GT

3 Tips to Nail the Y Combinator Interview

@ Garry Tan

3 Tips to Nail the Y Combinator Interview

10/18/19

Related Takeaways

DR

David Rusenko

09/06/18

@ Y Combinator

Track the right metrics, focusing on returning usage, NPS, and paying customer renewal rates to gauge product market fit.

TB

Tom Blomfield

01/07/24

@ Y Combinator

The Net Promoter Score (NPS) measures customer loyalty by asking how likely customers are to recommend a product, with a score of 50 or above being a strong indicator of success for consumer startups.

DR

David Rusenko

09/06/18

@ Y Combinator

Aim for an NPS above 50 to indicate that you've likely achieved product market fit; this measures customer loyalty and satisfaction.

BH

Brian Halligan

05/08/19

@ Y Combinator

We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

AW

Ashley Wong

09/18/18

@ Y Combinator

We measure customer satisfaction through lifetime value, repeat business percentage, and Net Promoter Score surveys to ensure we meet their needs.

AC

Adora Cheung

03/20/17

@ Y Combinator

Tracking customer retention is essential; it helps you understand how many users continue to engage with your product over time, which is a key indicator of success.

SD

Suhail Doshi

09/12/18

@ Y Combinator

To gauge product-market fit, measure how many users return to your product after a week or 30 days, and aim to exceed industry benchmarks for retention.

HI

Harvard Innovation Labs Cast

02/02/14

@ Harvard Innovation Labs

Retention and upsell are critical metrics that significantly impact revenue multiples; companies with high retention rates tend to have higher valuations.

GA

Gustaf Alstromer

09/12/18

@ Y Combinator

Measuring retention is critical; if you don't have a product that retains users, you shouldn't focus on growth yet.