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Julia Hartz

03/13/14

@ Y Combinator

To maintain a strong culture, we implemented a high-velocity feedback loop, including an employee net promoter score to measure satisfaction among both our customers and our team members.

Video

Julia Hartz at Female Founders Conference 2014

@ Y Combinator

Julia Hartz at Female Founders Conference 2014

03/13/14

Related Takeaways

Brian Halligan

05/08/19

@ Y Combinator

We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

Ashley Wong

09/18/18

@ Y Combinator

We measure customer satisfaction through lifetime value, repeat business percentage, and Net Promoter Score surveys to ensure we meet their needs.

Hiroshi Mikitani

10/25/13

@ Y Combinator

To maintain a successful company culture, we emphasize both innovation and strong operational practices, using quantitative and qualitative measures to manage effectively.

Kevin Hale

07/03/19

@ Y Combinator

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

Ben Silbermann

04/07/17

@ Y Combinator

Providing timely feedback on performance and cultural adaptation is crucial for new employees to thrive in the company.

Brian Chesky

12/01/15

@ Greylock

To maintain culture as we scale, I focus on designing every moment to reinforce our values, like reminding employees to champion the mission.

Danae Ringelmann

10/15/14

@ Y Combinator

A strong culture is one where people's values and behaviors align with what the company needs to win, leading to higher productivity and happiness.

Ryan Petersen

08/30/18

@ Y Combinator

Culture is our biggest challenge as a company; good culture means having engaged team members who get more out of their job than they put in.

Sam Altman

06/01/17

@ Y Combinator

A strong culture is defined by how well it supports high performance and retains talented individuals, not just by surface-level benefits.