It's important to give new hires real work quickly to help them adapt and measure their progress effectively.

Ignoring HR in the early stages can lead to problems later; establishing a clear structure and performance feedback is vital as the company grows.

When firing employees, it's important to be transparent and give them opportunities to correct their performance.

To maintain a strong culture, we implemented a high-velocity feedback loop, including an employee net promoter score to measure satisfaction among both our customers and our team members.

Regularly assess your hiring process and the cultural fit of new employees to ensure alignment with your company's values.

Asking for feedback during exit interviews can provide valuable insights for both the individual and the organization.

To create a successful culture, be demanding and make tough decisions about team members who aren't working out, as their performance affects the entire team. Transparency is crucial in both the early days and at scale; everyone in the company should know everything except for sensitive information like salaries.

Understanding each employee's aspirations and working style is essential for fostering a supportive and productive work environment.

Sharing resources and encouraging team members to learn about culture and diversity is essential for building an inclusive environment.