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Tom Blomfield

01/07/24

@ Y Combinator

Gathering qualitative feedback alongside NPS scores helps identify areas for improvement, particularly by addressing the concerns of detractors to enhance overall customer satisfaction.

Video

Consumer Startup Metrics | Startup School

@ Y Combinator

Consumer Startup Metrics | Startup School

01/07/24

Related Takeaways

Brian Halligan

05/08/19

@ Y Combinator

We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

Tom Blomfield

01/07/24

@ Y Combinator

To maintain a consistent NPS, it's crucial to ask the same question at the same point in the customer journey, as changing the timing can lead to misleading results.

David Rusenko

09/06/18

@ Y Combinator

Aim for an NPS above 50 to indicate that you've likely achieved product market fit; this measures customer loyalty and satisfaction.

Olivier Pomel

06/14/24

@ The Logan Bartlett Show

I emphasize the importance of qualitative feedback over quantitative data, as customer insights can often be more meaningful than mere numbers.

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Creating a scorecard to track customer needs and feedback is essential for refining your product offering.

Garry Tan

10/18/19

@ Garry Tan

If applicable, know your Net Promoter Score (NPS) and retention rates, as these are crucial metrics for consumer products.

Emmett Shear

04/22/17

@ Y Combinator

To gather user feedback effectively, encourage users to share their thoughts freely and provide a full picture of their experiences and needs.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

It's crucial to focus on feedback from paying customers, as their insights are more valuable for product improvement than those from non-paying users.

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

It's crucial to gather feedback from a diverse group of customers to avoid bias in your understanding of their needs.