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Atmrix

About

OP

Olivier Pomel

06/14/24

@ The Logan Bartlett Show

I emphasize the importance of qualitative feedback over quantitative data, as customer insights can often be more meaningful than mere numbers.

Video

TL

Every Lesson From Scaling Datadog to $40B

@ The Logan Bartlett Show

Every Lesson From Scaling Datadog to $40B

06/14/24

Related Takeaways

SD

Suhail Doshi

09/12/18

@ Y Combinator

Talking to customers provides more depth and information than analyzing data points in a graph, which is critical for building intuition about your product.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

It's crucial to focus on feedback from paying customers, as their insights are more valuable for product improvement than those from non-paying users.

DL

David Lieb

12/19/24

@ Y Combinator

It's crucial to analyze quantitative data, like user logs and retention curves, to understand how your product is actually being used, rather than relying solely on user feedback.

HI

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

It's crucial to gather feedback from a diverse group of customers to avoid bias in your understanding of their needs.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

TB

Tom Blomfield

01/07/24

@ Y Combinator

Gathering qualitative feedback alongside NPS scores helps identify areas for improvement, particularly by addressing the concerns of detractors to enhance overall customer satisfaction.

RS

Rory Sutherland

04/10/25

@ EPIC Conjoint

Anecdotal evidence can be more valuable than big data, as it often highlights important insights that data alone may miss.

MZ

Mark Zuckerberg

08/17/16

@ Y Combinator

When things are working well, I use data and qualitative feedback from the community to identify problems to solve, and then I rely on intuition to develop solutions and test those hypotheses.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I prioritize direct communication with customers, often leaving meetings to respond to their messages, which provides invaluable feedback.