VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

The brand of Robinhood is defined by how people describe it to others when I'm not in the room; if they talk about it positively, then we're doing our job right.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

When we launched Robinhood, we communicated that other platforms charge up to $10 per trade, while we eliminated commissions industry-wide, making it easy to understand our value proposition.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We measured brand impact through Net Promoter Score (NPS), which took a significant hit during the GameStop saga, but has since recovered as we improved our services.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

In the financial services industry, trust takes a long time to build but can be lost in an instant, as we experienced after the GameStop incident.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

AI can significantly enhance customer support and financial advice in our industry by automating transactional tasks, allowing for a better user experience.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

The future of crypto includes stable coins, which have proven to be effective in countries with currency devaluation, and we see potential for blockchain technology to transform stock trading.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We believe that achieving clarity in crypto regulation is essential for innovation in the U.S., as the current lack of agreement among regulatory bodies is untenable.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

The launch of the Gold Card was designed to allow passionate users, regardless of their wealth, to access new products first, emphasizing inclusivity over exclusivity.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We aim to provide financial services that are typically available to wealthy individuals to everyone, leveraging technology to level the playing field.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

Our decision to enter the credit card market was driven by the strong economics of credit cards, as most Americans primarily spend using them.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We prefer to build products in-house but decided to acquire X1 to quickly enter the credit card space and offer a competitive product.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We left the X1 team alone after the acquisition, allowing them to maintain their brand identity while integrating into Robinhood's structure.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

The GM structure at Robinhood has empowered product teams to take full accountability for their products, leading to stronger performance and accountability.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

To maintain brand consistency across different services, we centralize design and marketing while allowing product teams to operate independently.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We focus on delivering a strong financial model and rigorous analysis to ensure our customer acquisition costs and lifetime values are accurate.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We aim to be conservative in our financial modeling to avoid surprises and ensure we can exceed expectations.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

We want to keep Sherwood Media as separate as possible from Robinhood's core business while still producing quality content.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

The launch of the Robinhood Gold Card was a significant event, showcasing our ability to turn a financial product into a mainstream technology offering.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

I believe in enjoying the process of building and not just focusing on the outcomes, as fulfillment comes from the journey itself.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

I think the credit card project exemplifies our long-term vision, as its success will take time to manifest in the market.

Robinhood CEO: Meme Stock Crisis, Future of Crypto, and AI Opportunities in Finance

Takeaways