We maintain a dual philosophy in our product design: everything should feel integrated while also being composable, allowing users to utilize services independently.

The best products integrate design with product management, engineering, and customer support.

It's important to respect the boundaries between design and product management roles to ensure effective collaboration.

Our product experience team integrates various design disciplines to create a unified experience, emphasizing the importance of storytelling and user engagement.

To improve innovation, we moved to a microservices architecture, allowing teams to manage their own data stores and reducing reliance on centralized resources.

We focus on a single overarching metric to guide our product development, which helps us prioritize our efforts and make informed decisions. This approach allows the entire team to rally around a common goal, enhancing our effectiveness.

Great design has become homogenized, often relying on the same templates and styles, which can make products look indistinguishable from one another.

You can treat product and content in the same way, but centralization can push creators off platforms that don't align with them.

We aim to build a brand that resonates with developers, financial institutions, and consumers, focusing on trust and clarity, even though our user experience is often embedded and not directly visible to consumers.